I have many Smart Life devices at home (sensors, light switches, plugs, etc.) and they work without any issues.
However, if I restart my Internet modem/router for any reason, there are some smart light switches and smart plugs that remain offline, while the rest go online pretty quickly once the router connects to Internet.
An interesting thing is that, when I open the Smart Life app in my iPhone, those devices are shown as ‘offline’ when I am using celullar connection (4G) but ‘online’ when I am using WiFi. I guess the Smart Life app connects to devices directly through the LAN rather than going through Internet.
The main problem is that any automation via Alexa, Apilio, etc does not work for those devices that are shown as ‘offline’. Automations created in Smart Life app that involve those devices do not work either.
The only solution is to remove power for those smart light switches and plugs for 1 hour or so (if you only do it for a few mins, it does not work). When they receive power again, they seem to “register” in Smart Life servers properly: they show as ‘online’ in the app both in WiFi/Cellular connection and all automations work.
This is a problem because, in order to remove power for those smart light switches, I need to turn electricity off for all light switches (smart and dumb ones) in the house for 1 hour or so using the circuit breaker that controls electricity for lights. With smart plugs it is easier because I simply need to unplug them for 1 hour.
It does not happen with all my Smart Life devices, just a few of them – but not always the same devices. And it is not specific of a particular brand, as most of my smart light switches are the same model and only some are affected.
Has anyone experienced something like this?